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Articles from Smart Communications

Smart Communications Named a Leader for Fifth Consecutive Year in the Aragon Research Globe™ for Workflow and Content Automation, 2025
Smart Communications™, a leading technology company that helps enterprises scale more meaningful customer conversations, has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2025. This is the fifth consecutive year that Smart Communications has received this recognition, reflecting its continued innovation and strategic impact on digital transformation initiatives in regulated industries.
By Smart Communications · Via Business Wire · May 21, 2025
Smart Communications Announces Acquisition of Joisto
Smart CommunicationsTM, the leading cloud-based platform for enterprise customer communications, today announces it has acquired Joisto, a cloud data archive company. As a result, customers will now have the ability to seamlessly store, manage and retrieve digital records and documents, while meeting the stringent requirements for data retention that govern regulated industries worldwide.
By Smart Communications · Via Business Wire · April 24, 2025
Double Recognition: Smart Communications Named a Leader in IDC MarketScape Reports for Intelligent CCM and Automated Document Generation
Smart Communications™, a leading technology company focused on transforming customer conversations, announced today that it has been named a ‘Leader’ in the IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment (doc # US51359124, December 2024). Additionally, the company was recognized as a Leader in the IDC MarketScape: Automated Document Generation and Customer Communications Management 2024 Vendor Assessment (doc # US52111324, December 2024).
By Smart Communications · Via Business Wire · December 6, 2024
Smart Communications Recognized as a ‘Leader’ in Aspire’s First Interaction Experience Management Leaderboard
Smart Communications™ announced today that it has been named a ‘Leader’ in the first-ever Aspire Leaderboard for Interaction Experience Management (IXM). The launch of Aspire’s latest Leaderboard recognizes this emerging market segment as a critical component of the customer journey. Aspire named Smart Communications a Leader for excelling in Capabilities and Strategic Direction, highlighting the company’s SmartIQ product for forms automation and intelligent data collection.
By Smart Communications · Via Business Wire · September 19, 2024
Smart Communications Named Leader in Customer Communication Management by Omdia
Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of the top spots in Omdia’s latest “Omdia Universe: Customer Communications Management, 2024” report.
By Smart Communications · Via Business Wire · June 4, 2024
Smart Communications Identified as a Leader in the Aragon Research Globe for Workflow and Content Automation, 2024
Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, today announced that it has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2024 for the fifth consecutive year. The new report evaluates 12 key providers at the forefront of the WCA market.
By Smart Communications · Via Business Wire · May 28, 2024
Smart Communications Identified as a Leader in The Aragon Research Globe™ for Workflow and Content Automation, 2023
Evaluation Identifies Customer Communications Management and Forms Process Automation Leader’s Effectiveness in Executing its Defined Strategy
By Smart Communications · Via GlobeNewswire · June 20, 2023
STUDY: 88% of Banks and Lenders See Crisis-Driven Uncertainty as Opportunity to Rebuild Customer Trust Through Digital Transformation
A new report from Smart Communications and Salesforce of 430 global executives highlights the importance of digital investment and hyper-personalized customer experience in rebuilding trust and succeeding in the future
By Smart Communications · Via GlobeNewswire · June 14, 2023
Smart Communications Announces New Updates to the Pega Adapter at PegaWorld iNspire 2023
Customer Communications Management Leader Offers Streamlined Document Generation and Personalized Customer Experiences for Joint Customers
By Smart Communications · Via GlobeNewswire · June 8, 2023
Smart Communications to Sponsor Duck Creek Technologies’ Formation ’23 Event
Opportunity for Industry Experts to Engage with the Customer Communications Management and Document Generation Leader
By Smart Communications · Via GlobeNewswire · May 4, 2023
Smart Communications Named in 2023 WealthTech100 List of Innovative Tech Companies Transforming the Financial Service Industry
Global Company Enables Banks and Advisory Firms to have More Personalized Customer Conversations
By Smart Communications · Via GlobeNewswire · April 20, 2023
Smart Communications and CGI Partner to Transform Debt Collections Customer Experience
Joint Solution Orchestrates Digital Customer Journey While Reducing Costs
By Smart Communications · Via GlobeNewswire · April 4, 2023
Smart Communications Continues Exceptional Growth Trajectory in 2022 and Promotes Leadership to Scale Business
Momentum Continues for the Leader in Customer Communications Management (CCM)
By Smart Communications · Via GlobeNewswire · February 9, 2023
Smart Communications Expands Technology Team with New CIO
Industry Expert Will Accelerate Growth and Innovation for Customer Communications Management Leader
By Smart Communications · Via GlobeNewswire · January 19, 2023
Smart Communications Recognized as a Leader in the G2 Winter 2023 Grid for Customer Communications Management Software
Market Leading CCM Vendor Rated Highly by G2 Users and Identified for its Large Market Presence
By Smart Communications · Via GlobeNewswire · December 15, 2022
Smart Communications Named in 2022 InsurTech100 List of Innovative Tech Companies Transforming the Insurance Industry
Latest Recognition for Global Company Celebrates its Leadership in Modernising Customer Conversations
By Smart Communications · Via GlobeNewswire · December 1, 2022
Guidewire Honors Smart Communications and Mountain West Farm Bureau with a 2022 Innovation Award
Award winners recognized for improving convenience for customers, increasing operational efficiency, and driving new business growth
By Smart Communications · Via GlobeNewswire · November 22, 2022
New Research from Smart Communications and OneSpan Details Key Trends in Embedded Lending and Customer Experience
STUDY: 93 percent of executives believe embedded lending is a “survival factor” in an increasingly competitive lending market
By Smart Communications · Via GlobeNewswire · November 16, 2022
Smart Communications Changes the Game at Guidewire Connections 2022
Customer Communications Management (CCM) Leader and their Insurance Customers to Share their CX Expertise During Joint Sessions
By Smart Communications · Via GlobeNewswire · October 20, 2022
Smart Communications Presents Cloud Strategies for Insurers with AWS at Guidewire Connections 2022
NEW YORK and LONDON, Oct. 18, 2022 (GLOBE NEWSWIRE) -- Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations and a Premier Guidewire PartnerConnect Solution partner, today announced that it will co-present an informative session with Amazon Web Services (AWS) at the Guidewire Connections annual conference on October 24, 2022 on 1:15pm PST at the ARIA Resort in Las Vegas, NV.
By Smart Communications · Via GlobeNewswire · October 18, 2022
Smart Communications Recognized as a Leader in SaaS Customer Communications Management by Aspire
Company’s Strategic Vision and Recent Enhancements Also Lead to Leader Position for  AnyPrem CCM and Customer Communications Experience Assessments Among 17 Vendors Profiled
By Smart Communications · Via GlobeNewswire · July 26, 2022