Articles from HDI

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the winners of HDI’s Global Service and Support Awards, which recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. The winners were announced at SupportWorld Live, which is taking place May 18- 22 at the MGM Grand in Las Vegas, NV.

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the 2025 SupportWorld Live Expo Hall will feature service providers featuring the most innovative products and services in the technical support and service management industry. The event takes place May 18-22 at the MGM Las Vegas in Nevada. Register here.

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to help organizations and professionals improve organizational performance.

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces SupportWorld Live will host three inspiring keynote presenters. SupportWorld Live takes place May 18-22 at the MGM Grand in Las Vegas. Register here.

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the finalists of HDI’s Global Service and Support Awards, which recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management.

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today unveils the 2025 SupportWorld Live conference program. The program offers workshops, training, keynote presentations, general sessions, panel discussions, solution spotlights, case studies and pre-event training. SupportWorld Live takes place May 18-22 at the MGM Grand in Las Vegas. Register here.

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils the 2025 Featured Contributors and the Top 25 Thought Leaders.

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of Service Management in 2024” report. The report is focused on artificial intelligence (AI), enterprise service management and the pursuit of CX excellence.

HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces the 2024 Service Management World Expo Hall will display the latest products and services in the service management industry. The event takes place November 17-21, 2024 at the Loews Sapphire Falls Resort in Orlando, FL. Register here.

HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces the 2024 Service Management World keynote presenters. The event takes place November 17-21, 2024 at the Loews Sapphire Falls Resort in Orlando, FL. Register here.

HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces the “The State of Technical Support in 2024,” a benchmark study examining the progress, perceptions, opportunities, and challenges shaping the industry.

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils the 2024 Service Management World conference program. The event takes place November 17-21, 2024 at the Loews Sapphire Falls Resort in Orlando, FL. Register here.

HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces its expanded lineup of service management courses. The courses build on service management leader’s knowledge with industry standards to align strategies and teams. HDI recognizes the need for IT support and service management leaders to access more targeted training focused on the core disciplines of service management. This will ensure they are armed with the skills and knowledge needed to improve the performance of their IT service organizations.

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the winners of HDI’s Global Service and Support Awards, which recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. The winners were announced at SupportWorld Live, which is taking place April 27 - May 2 at the Colorado Convention Center in Denver, CO.

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces five dynamic thought leaders will keynote SupportWorld Live 2024. The event will take place April 27-May 2 at the Colorado Convention Center in Denver. Register here.

HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces the 2024 technical support and service management courses. The curriculum has been created to educate technical support and service management professionals looking to advance their knowledge, skills and career.

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the 2024 SupportWorld Live conference program. With the theme “Achieve New Heights,” SupportWorld Live unites the industry to share best practices and network. The event will take place April 27-May 2 at the Colorado Convention Center in Denver. Register here.

HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces Service Management World will present three inspiring keynote speakers. The event takes place November 11-15, 2023 at the Loews Sapphire Falls Resort in Orlando, FL. Register here.

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils the 2023 Service Management World conference program. The event takes place November 11-15, 2023 at the Loews Sapphire Falls Resort in Orlando, FL. Register here.

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the winners of the HDI Awards, which recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. The winners were announced at SupportWorld Live, which is taking place April 30 - May 5 at the MGM Grand in Las Vegas, Nevada.

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the 2023 SupportWorld Live Expo Hall will feature nearly 50 service providers featuring the most innovative products and services in the technical support and service management industry. The event takes place April 30 - May 5 at the MGM Grand in Las Vegas, Nevada. Register here and save $400 off a conference pass with promo code WORLD.

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces SupportWorld Live will present five inspiring keynote presentations to the technical support and service management industry. The event will take place April 30 - May 5, 2023 at the MGM Grand in Las Vegas, Nevada. Register here and save $400 off a conference pass with promo code WORLD.

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils its 2023 Strategic Advisory Board, comprised of industry thought leaders, senior-level practitioners, and solution providers. The Strategic Advisory Board helps HDI stay abreast of customer insights and support center and service management market developments. The board also ensures HDI’s content offerings and products are aligned with industry best practices and evolve to serve the service and support community.

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the 2023 SupportWorld Live conference program. SupportWorld Live will unite the industry to share best practices and network. The event will take place April 30 - May 5, 2023 at the MGM Grand in Las Vegas, Nevada. Register here and save $400 off a conference pass with promo code WORLD.

HDI, the leading organization dedicated to elevating service and support across the enterprise, brought the service management industry together at Service Management World. The event took place November 12-16, 2022, at the Omni Orlando Resort at Championsgate in Orlando, FL.

HDI, the leading organization dedicated to elevating service and support across the enterprise, announces the 2022 Service Management World Expo Hall will display the most innovative products and services in the service management industry. The event takes place November 12-16, 2022 at the Omni Orlando Resort at Championsgate in Orlando, FL. Register here.

HDI, the leading organization dedicated to elevating service and support across the enterprise, announces the keynote presentations for the 2022 Service Management World conference program. The event takes place November 12-16, 2022 at the Omni Orlando Resort at Championsgate in Orlando, FL. Register here.

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils the 2022 Service Management World conference program. The event takes place November 12-16, 2022 at the Omni Orlando Resort at Championsgate in Orlando, FL. Register here.

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the 2022 SupportWorld Live Expo Hall will display the most innovative products and services in the technical support and service management industry. The event takes place May 15-20, 2022 at the MGM Grand in Las Vegas, Nevada. Register here.

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the 2022 SupportWorld Live keynote presenters. The event will take place May 15-20, 2022 at the MGM Grand in Las Vegas, Nevada. Register here.

Today, HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, unveils the 2022 SupportWorld Live conference program. SupportWorld Live will unite the industry to share best practices, network and celebrate successes. The event will take place May 15-20, 2022 at the MGM Grand in Las Vegas, Nevada. Register here.

HDI, the leading organization dedicated to elevating technical service and support across the enterprise, will feature the hottest technology and solutions in the technical support and service management industry at SupportWorld Live. Nearly 30 exhibitors will showcase the latest innovations in the Expo Hall, providing attendees with a unique opportunity to learn about new solutions impacting the industry in a hands-on environment. For a complete list of sponsors and exhibitors, visit here.

HDI, the leading organization dedicated to elevating technical service and support across the enterprise, will reunite the support and service management industry at SupportWorld Live, taking place November 6-11, 2021, at the Omni Resort at Championsgate in Orlando. Register to attend SupportWorld Live here.

HDI, the leading organization dedicated to elevating technical service and support across the enterprise, today unveils the 17 case study sessions that will be presented at SupportWorld Live, taking place November 6-11, 2021, at the Omni Resort at Championsgate in Orlando. The case studies will offer attendees valuable insight into service and support strategies being implemented in healthcare, higher education, financial services and other industries. Register to attend SupportWorld Live here.

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils the content-rich Service Management World: A Digital Experience Conference Program. For the second year in a row, the virtual event will bring service management leaders from around the world to meet, learn and engage. The event takes place July 21-22. Register here.