Articles from EasyVista

EasyVista, the leading IT-dedicated platform for secure service management, seamless automation, and data-driven AI enablement, has been named the Emerging Innovator in the SPARK Matrix™: Enterprise Service Management 2025 report, in addition to being positioned as a Strong Contender among leading global vendors.

EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring, Enterprise Service Management, AI, Digital Experience Monitoring and Remote Support, announces the launch of EV Marketplace to connect and empower the EasyVista ecosystem of partners and customers. EV Marketplace is a dynamic space for partners to showcase their unique solutions built on EasyVista technology and for customers to confidently deploy trusted solutions that keep them at the forefront of innovation. Thanks to the high configurability and extensibility of the EasyVista Platform, customers can leverage the marketplace to discover tailored solutions and build workflows to suit virtually any use case.

EasyVista announced that Unisys (NYSE: UIS) selected them as a key technology partner to elevate digital employee experiences and enhance IT service delivery for large and mid-market organizations. This collaboration enables Unisys to leverage EasyVista’s robust IT service management (ITSM) and IT operations management (ITOM) capabilities to power Enterprise Service Management (ESM) initiatives. These solutions help organizations save money, streamline operations, improve efficiency, and deliver consistently excellent technology support.

EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring, Enterprise Service Management, AI, Digital Experience Monitoring, and Remote Support, today announced the launch of the EasyVista Platform 2025.1, the latest evolution of its unified IT operations platform. Designed to enhance efficiency and security, the new release features AI-powered automation, advanced reporting, and infrastructure upgrades that help IT teams work smarter with less manual effort.

EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring, Enterprise Service Management, AI, Digital Experience Monitoring and Remote Support, today announced significant enhancements to its Global Partner Program. These enhancements include competitive financial incentives, an exclusive services model that provides a partner-first approach, and an enriched partner portal. The program makes it easy for partners to grow their business and deliver greater value to customers, who benefit from a certified partner ecosystem relentlessly focused on customer success.

EasyVista announces the successful completion of its acquisition of a majority shareholding in OTRS Group, a prominent ITSM provider headquartered in Germany and listed on the Frankfurt Stock Exchange. With this acquisition, the Eurazeo-backed company is on track to exceed €70 million in sales by the end of the year, with half of it being generated outside of France.

EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring, Enterprise Service Management, and Remote Support, today announced the release of the newest version of the EasyVista Platform 2024.3. This release introduces three new modules and enhanced AI capabilities, unifying IT and operations to deliver smarter, proactive support. Developed in close collaboration with our partners and customers, these innovations reflect our commitment to creating customer-centric solutions that elevate the end-user experience.

EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring, Enterprise Service Management, and Remote Support, is proud to announce that it has been named a Leader in the 2024 SPARK Matrix™: IT Service Management Tools by QKS Group (formerly known as Quadrant Technologies) for the second year in a row. The EasyVista Platform stood out for its advanced features, low total cost of ownership (TCO), built-in customization options, and comprehensive end-to-end service experience.

EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring, Enterprise Service Management, and Remote Support, today announced the launch of EV Pulse AI, a transformative AI layer integrated into its flagship EasyVista Platform. These major enhancements to EasyVista’s AI capabilities, part of the Platform 2024.3 release scheduled for November 2024, represent a significant enrichment of EasyVista’s AI capabilities, offering organizations unprecedented power to simplify IT complexities, streamline operations, and accelerate digital transformation.

EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring (ITOM), Enterprise Service Management and Remote Support, announces its partnership with Xeridia, a custom software development and technology consulting company. This partnership will provide businesses with enhanced ITSM solutions, combining the strength of EasyVista’s advanced platform with Xeridia’s expertise in delivering complex, high-value IT projects.

EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring (ITOM), Enterprise Service Management and Remote Support, is proud to announce that its EV Platform has been included in the latest Vendor Selection Matrix™ for IT and Enterprise Service Management Solutions by Research in Action GmbH. The EV platform was recognized for its exceptional customer satisfaction and value, earning the highest score for customer satisfaction and the second-highest score for price versus value, positioning it as a top choice for enterprises.

EasyVista, a global SaaS provider for comprehensive IT service management, IT monitoring, remote support solutions and Enterprise Service Management, is proud to announce the latest release of its EV Platform, version 2024.2. This new release, following the successful launches of EV Discovery and EV Orchestrate, underscores EasyVista’s commitment to research, development, and customer-centricity by continuously enhancing customer experiences.

EasyVista, a global SaaS provider of software products for comprehensive IT service management, IT monitoring, and remote support, proudly announces its inclusion as Customers' Choice in Gartner Peer Insight’s 'Voice of the Customer' for IT Service Management (ITSM) report.

EasyVista, a global SaaS provider of software products for comprehensive IT service management, IT monitoring, and remote support, today announced its new product, EV Orchestrate. This product is dedicated to the orchestration and automated management of manual I&O tasks and is an integral part of the EasyVista technology suite, the EV Platform.

EasyVista, a global software provider specialized in IT service management, is pleased to announce that Bianchi Bicycles, a prestigious Italian brand with over 130 years of history, has chosen the EasyVista ITSM platform to enhance the management of IT requests and resources.

EasyVista, a leader in end-to-end IT service management, has launched new product updates – the first in their series of major software enhancements for 2024. Previous features and updates for 2023 included XLA, AIOps with short-term and threshold predictions, a WhatsApp integration, new PowerBI reports, advanced user forecasting, and much more.

EasyVista, a global leading provider of ITSM, IT Remote Support and IT Monitoring solutions, was recognized in the G2 2024 Best Software Companies in France list in rank 21 out of 40 highly-rated companies. As the world’s largest and most trusted software marketplace, G2 is visited by 90 million software buyers each year. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users.

EasyVista, a global leading provider of ITSM, IT Remote Support and IT Monitoring solutions, experienced another year of rapid growth and expansion—both in terms of ARR and other company initiatives. Major EasyVista wins for 2023 included new C-Suite executives, achieving €50MM ARR, innovative product updates, inclusion in the first-ever Gartner Market Guide for IT Service Management Platforms, and new customer deals.

EasyVista, a global leading provider of ITSM, IT Remote Support and IT Monitoring solutions, announces the arrival of Enrico Celotto as Chief Marketing Officer—an instrumental hire led by CEO, Patrice Barbedette. In his new position, Celotto will lead the global marketing team (with team members located in the USA, France and Southern Europe), and will be responsible for building robust digital marketing processes for the end-to-end service management platform to continue surpassing its revenue goals.

EasyVista, a global software provider of intelligent solutions for IT Service Management, IT Remote Support and IT Infrastructure Monitoring. After being recognized 11 years in a row in the Magic Quadrant (MQ), we are honored to be included in the first ever Market Guide for ITSM. While the publication of an industry analysis is not new to Gartner®, this year brings about big changes in the format and name of the renowned publication.

EasyVista, a leading provider of IT service management solutions, announces that it has been recognized in two categories at the Palmarès de L'Informaticien, which rewards each year the best IT products and services in seven major areas of IT products: Applications, Security, Hardware, Networks, DevOps/dev, Cloud, and Data.

EasyVista, a leading provider of end-to-end ITSM solutions, has recently brought on several new key hires in the United Kingdom and North America. These new additions are aimed at further solidifying their sales and engineering teams to achieve growth from €50MM ARR to €100MM ARR by 2026. Each new hire has experience with competitor ITSM companies—positioning EasyVista as an integral player in the ITSM space.

EasyVista, a leader in end-to-end IT service management, has launched new product updates – the final in their series of major software enhancements for 2023. Previous 2023 launches have included features and updates for XLA, AIOps with short term and threshold predictions, Green IT, a WhatsAPP integration, new PowerBI reports, advanced user forecasting, and much more.

EasyVista, a leading IT service management solution, saw a 22% increase in its workforce in 2023, with France and the USA seeing the majority of the new additions. Riding their recognition of being Great Place To Work© Certified, many significant changes over the last year led to this growth—especially the increase in ARR (€50MM ARR for 2023)— and propels the company towards its main objective of reaching €100MM ARR by 2026.

EasyVista, a global end-to-end service management platform provider, recently secured a new partnership with Tekwurx. This news comes shortly after the company’s announcement of being well on its way to hitting 100MM ARR by 2026—coming in at 50MM ARR this year.

EasyVista, a leader in end-to-end service management, recently held its largest employee event to date in celebration of surpassing milestones and to build community for the continuously-expanding global company.

EasyVista, end-to-end service management solution, recently secured a new reseller and implementation partnership with Excalibur. This news comes after a recent company-wide 3-day event in Peniche, Portugal, where significant continued growth goals were set for 2024 and beyond were set—many are already on target to be surpassed.

EasyVista, a leader in the end-to-end service management space, has launched its fall campaign, “Beat the Storm.” The campaign highlights the pain points many looking for end-to-end service management platforms face and how EasyVista’s solution can help small to mid-sized companies in a variety of industries.

EasyVista, a leader in the end-to-end service management space, continues to make strides in building a customer centric-business. Their most recent Customer Advisory Board (CAB) was hosted in Tampa, Florida on September 12th, 2023.

EasyVista, a leading end-to-end service experience platform provider, has announced their 3-part webinar partnership series, Reaping the Rewards of Automation and Experience Management with Barclay Rae. The first episode goes live September 13, 2023 at 11 AM EST, 16:00 BST.

EasyVista, a leading provider of IT service management and operations management solutions, proudly celebrates its ongoing 14-year partnership with FMX Solutions, a value-added reseller of EasyVista.

EasyVista, a leading provider of IT service management and operations management solutions, is proud to celebrate its ongoing partnership with Ark Technology Consultants, a consulting organization providing professional services to mid-market commercial and education clients. The partnership, which began twelve years ago, has recently been strengthened through the acquisition of VerisVisalign, solidifying their shared commitment to growth and client-driven excellence.

EasyVista, a leading end-to-end service experience platform provider, announced the release of their 2023.3 product version, which incorporates critical updates to improve the user experience and enhancements to the platform's case management capabilities.

EasyVista, a leading ITSM and ITOM solution provider, has published a new scientific paper, Case Studies of Causal Discovery from IT Monitoring Time Series. The paper was accepted for an oral presentation, led by EasyVista researchers Ali Ait-Bachir and Charles K. Assaad, at the workshop on The History and Development of Search Methods for Causal Structure of the 39th Conference on Uncertainty in Artificial Intelligence in Pittsburgh, PA from July 31 to August 4.

EasyVista, a leading provider of ITSM and ITOM solutions, welcomes Keith Andes as their newest Product Marketing Manager. Keith will report to Loïc Besnard, Global Head of Product Marketing & Product Strategy at EasyVista, who was recently named one of The Top 25 Software Product Executives of 2023 by The Software Report.

EasyVista, a leading ITSM and ITOM solutions provider, launched its summer campaign, "Make A Splash - Wherever You Are." The campaign is centered around what the company does best—provide streamlined and efficient remote end-to-end service management solutions for mid-sized companies.

EasyVista, one of the leading providers of ITSM and ITOM solutions, announces the arrival of Jim Cumella as the new North America Chief Revenue Officer— another critical change led by CEO Patrice Barbedette. This news comes shortly after announcing the promotion of former North America CRO, Evan Carlson, as the new COO.

EasyVista, a leading provider of IT service management and operations management solutions, announces the appointment of Evan Carlson as Chief Operating Officer (COO). This strategic move strengthens EasyVista's commitment to growth and delivering exceptional value to customers amidst continued success and growth.

EasyVista, a global provider of intelligent automation solutions for IT Service Management (ITSM) and IT Operations Management (ITOM) is pleased to announce a new platinum-level partnership with Greenlight Group, an IT engineering services firm. This partnership further highlights the continued evolution of EasyVista’s expanding partner strategy and innovative platform through the implementation support of the industry-leading IT firm Greenlight Group.

EasyVista, one of the leading providers of ITSM and ITOM solutions, announces the arrival of Cristina Zenati Costanzo as the new Global Chief People Officer — another instrumental change led by CEO Patrice Barbedette.

EasyVista, a leading end-to-end service experience platform provider, today announced the release of their 2023.2 product version, which incorporates significant innovations and enhancements to the platform's capabilities. The 2023.2 release offers a sustainable end-to-end IT Services experience for I&O leaders that includes faster ticket detection and remediation, and Green IT solutions with enhanced collaboration.

EasyVista, a global leader in end-to-end IT solutions, has announced new product features to help organizations reduce their carbon footprint, be more environmentally responsible, and save money. With a growing focus on sustainability in tech, EasyVista is proud to offer solutions that support green IT initiatives.

EasyVista, a global leader in intelligent and automated ITSM solutions, Enterprise Service Management (ESM), and Self Help, announced today the launch of its XLA (Experience Level Agreement) module that will extend I&O teams capabilities to measure performance in outcome and value terms in addition to SLAs that usually focus on operations and outputs.

EasyVista, a leading provider of end-to-end IT software, is proud to announce the successes of the past year, including major analyst recognition and continued staffing growth. EasyVista achieved a Gartner Peer Insights rating of 4.8/5 over the past 12 months, is recognized as a G2 High-Achiever, and was placed in the Gartner Magic Quadrant for ITSM Platforms for EasyVista’s "ability to execute" and "completeness of vision" for the 11th year in a row with their strongest position yet. Expansive staffing initiatives have led to 12% staff growth - as well as recognition in North America and France as a Great Place To Work certified company.

EasyVista Inc., global software provider of intelligent solutions for IT Service Management, IT Remote Support, IT Infrastructure Monitoring, and self-healing technologies, announced its recognition in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Platforms. This is the eleventh year in a row EasyVista’s has received this recognition — this time in their highest placement yet within the quadrant.

EasyVista, a leading provider of ITSM and ITOM solutions, has achieved the Great Place to Work® Certification based entirely on current employee feedback.

EasyVista, a global provider of ITSM and ITOM solutions is pleased to announce the acquisition of user experience monitoring software Itexis. The acquisition positions EasyVista as a global leader in providing a unique, integrated ITSM, ITOM, and Digital Experience Monitoring (DEM) platform in a way that will provide an integrated IT service experience management platform to its customers.

EasyVista, a global provider of intelligent automation solutions for IT Service Management (ITSM), remote support, and self-service software, is pleased to announce it has completed the acquisition of Coservit, which delivers an AIOps and next generation monitoring software technology, ServiceNav. The acquisition further positions EasyVista as a global leader in IT service management (ITSM) by delivering an end-to-end observability and service experience management solution. This acquisition is already the second acquisition after Goverlan, a US company specialized in remote control, end of July positioning EasyVista as a market consolidator.

EasyVista, a global provider of intelligent automation solutions for IT Service Management (ITSM), remote support, and self-service software, is pleased to announce the signing of an exclusive agreement for the purchase of Coservit, which delivers an AIOps and next generation monitoring software technology ServiceNav. As part of EasyVista’s 2025 strategic ambitions, the acquisition would further position EasyVista as a global leader in IT operations (ITOM) and IT service management (ITSM) by delivering an end-to-end observability and service experience management solution. Completion of the transaction is subject to certain customary conditions and is expected to occur within a few weeks.

EasyVista, a global provider of intelligent automation solutions for IT Service Management (ITSM) and Self Help software, is pleased to announce the acquisition of Goverlan. This acquisition positions EasyVista as a leader in service management and will broaden the offering of EasyVista’s software capabilities and ownership of the global and North American markets. The acquisition also plays an important role in EasyVista’s 2025 strategic make-or-buy goals.

EasyVista, a global software provider of intelligent service automation solutions for enterprise service management and self-help, announced today that James Ferguson, MBA, has joined the organization as VP of Sales for North America. Ferguson, who has an extensive background in driving growth in the tech industry, will lead the sales strategy with a focus on collaboration and customer experience.